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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sylvainsjc on July 09, 2009, 09:35:52 AM

Title: Filters on Statistics IRD
Post by: Sylvainsjc on July 09, 2009, 09:35:52 AM

Hi Genesys brothers

I'm trying to create a new statistic in IRD with a filter on key/value attach data

The filter section is always empty

Does someone knows how to configure filters in IRD ?
[URL=http://www.hostingpics.net/viewer.php?id=205022009_07_09_112201.png][IMG]http://img5.hostingpics.net/thumbs/mini_205022009_07_09_112201.png[/img][/URL]

Title: Re: Filters on Statistics IRD
Post by: mark on July 09, 2009, 09:52:42 AM

Taking a random guess for you:

Do you have any filters configured on the routing stat server?
Could be there that they are needed.

Title: Re: Filters on Statistics IRD
Post by: Sylvainsjc on July 09, 2009, 10:07:49 AM

Thank you Mark but i finaly found the solution

In CME, create a new transaction in CME with type "stat filter"

name : ird_filter
type : stat filter
alias : ird_filter

In the format tab you configure : PairExist("key","value")

That's all

Regards

Title: Re: Filters on Statistics IRD
Post by: mark on July 09, 2009, 10:12:43 AM

Oooh interesting. Thats different.
Something new learned today :]

Title: Re: Filters on Statistics IRD
Post by: S on July 16, 2009, 03:42:38 PM

hmm, how to use that transaction in the IRD then?


I always knew to type in the filter name (created in the routing statserver) in "Filters" Section for that stat.

or create a stat and filter in routing stat server and use the IRD function SData function

Title: Re: Filters on Statistics IRD
Post by: Ansh on July 17, 2009, 04:26:23 AM

If u see the question, u will get the answer.

While creating a statictic in the IRD in statistics section, you will get the names of all the filters u create the way explained above, in the drop down list of filter.

Title: Re: Filters on Statistics IRD
Post by: S on July 22, 2009, 07:27:00 PM

really... do you see the filters in the IRD automatically in the dropdown... can you check again in your IRD? :o

Title: Re: Filters on Statistics IRD
Post by: Ansh on July 23, 2009, 09:32:36 AM

I cant upload the screenshot from my IRD(as a proof  ;D)....if u want i can send it to ur mailbox...Peace