Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Boy on July 10, 2009, 06:31:42 AM

Title: Genesys SIP endpoint
Post by: Boy on July 10, 2009, 06:31:42 AM

Hi,
I am looking, for solution, based on Genesys, for small (<30) agents CC. My idea is to use Genesys SIP server and GAD with Genesys SIP endpoint.  Does anybody have experience with GAD & SIP endpoint? Is it good enough?
Thanks.

Title: Re: Genesys SIP endpoint
Post by: peters on July 10, 2009, 09:12:06 AM

Hi,

we are using it for customer with 15 agents and with external usb soundcard. You have to meet some criteria (disabled popups on IE, no/configured firewall,editing of hosts file). The most problems that we have to solve here are dealing with windows/updates/popups blocker, sometimes sound goes to sound card and not to external usb sound card and so on. Often we have to connect remotely to agent's pc and check if phone is registered.
If i had the option, i would recommend hardphone, ie aaastra 53/55i. To fully use aastra, use sipserver 8, otherwise 2-step transfer will not work.

Peter

Title: Re: Genesys SIP endpoint
Post by: Boy on July 10, 2009, 10:30:00 AM

Peter, why did you use external usb soundcard?

Title: Re: Genesys SIP endpoint
Post by: Ranjit Patel on July 10, 2009, 07:43:02 PM

We are using

Genesys SIP Server.
GAD
CounterPath Bria -- SIP End Point

Title: Re: Genesys SIP endpoint
Post by: xember on September 01, 2009, 09:11:48 AM

Guys how did you manage to get rid of the fact when calling from the desktop an other extension the phone of the calling party starts to ring? I know it should be an option on the annex tap of the extension DN but for some reason I can not find out how.. any help is welcome on this..

Kind Regards,

Peter

Title: Re: Genesys SIP endpoint
Post by: cavagnaro on September 01, 2009, 02:56:53 PM

What do you mean? The ringback? It is normal, otherwise how does the calling person will know that the call is ringing on the other side and is not a failed call?