Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smartynks on July 10, 2009, 06:52:05 PM

Title: Difference between IServer and Virtual TServer
Post by: smartynks on July 10, 2009, 06:52:05 PM

Hi All,

Can any one explain me the functionality difference bewteen IServer, Virtual TServer and IVR interface server ?
I always mess up with these.

Thanks

Title: Re: Difference between IServer and Virtual TServer
Post by: GenesysNewbie on August 26, 2009, 03:32:08 PM

hi Iserver that u see on  the CME is the GVPCLient, TServerIVR or IVRServer(GVP7.5 or higher) o VirtualServer(GVP7,2) are the same.

hope this help u

Title: Re: Difference between IServer and Virtual TServer
Post by: harsh.v.v on August 27, 2009, 04:11:16 PM

Iserver and virtual t-server are part of IVR Server.IVR server is the Genesys application which act as an interface between IVR and CTI.IVR server can be set up in two modes infront or behind.The virtual t-server becomes important when we are configuring the IVR server(IServer+VTS) in infront mode as there is no premise switch to connected to .Iserver does the talking with IVR while the VTS part act as a virtual T-Server connected to a remote site.