Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dale on July 13, 2009, 11:38:36 AM

Title: Use of CPD server in Preview for call results??
Post by: Dale on July 13, 2009, 11:38:36 AM

Guys,

The campaigns I run are in Preview, however I'd like to not soley rely on advisor logging of call results in GAD.

Is there a way the CPD/Dialogic can be turned on, without instigating Progressive, to log the call result?

Any words of wisdom, or otherwise, appreciated.

Dale