Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bogdan on July 16, 2009, 12:00:36 PM

Title: PBX key call transfer (no CTI)
Post by: bogdan on July 16, 2009, 12:00:36 PM

Hello guys,

I'm a newby on PBX systems and I'm wondering if it is posibile the following scenario:
1. call is on PBX_A, set some key-value pair to the call
2. transfer the call from PBX_A to PBX_B and the keys are transfered also
3. take the call from PBX_B, get the key set on PBX_A and route it with Genesys.

At steps 1 and 2 not genesys involvement, only basic PBX functionalities.

Thanks

Title: Re: PBX key call transfer (no CTI)
Post by: René on July 17, 2009, 09:01:20 AM

Hi Mielu,

Yes, it should be possible. There are several requirements to make it working:

- Both PBXes are monitored by T-Servers
- Call transferred from PBX_A to PBX_B is transferred to specified numbers only
- Number mentioned in previous note have to be provisioned in Genesys configuration as COF (Call Overflow) DNs - that way T-Servers can match the call and exchange UserData.

Please read section "ISCC/COF Feature" in T-Server Deployment Guide.

R.

Title: Re: PBX key call transfer (no CTI)
Post by: Steve on July 17, 2009, 12:35:25 PM

If steps 1 & 2 do not involve Genesys, I can't see how you can set key-value pairs (but maybe that depends on the PBX in question). To transfer the call between the 2 PBX, you either need some tie-curcuits or need to route the call via the public network, either way what would pass the key-value pairs?

I think for this to work you would need Genesys to be involved from the beginning, and then to use ISCC as Rene suggests.

Title: Re: PBX key call transfer (no CTI)
Post by: bogdan on July 29, 2009, 12:47:12 PM

thanks guys for your answers.

The PBX_A is not under my control, it's from outside, so I can't get a TServer on it (I knew this). I have chosen a brute solution to transfer the calls from PBX_A on specific numbers, so now I have calls incoming on diferent DNs (PBX_B) that I've maped them into groups ...and now I know what to do with each [i]type[/i] of call :D
So I somehow managed to pool this off, for now... :P

Title: Re: PBX key call transfer (no CTI)
Post by: Lorilie10 on July 31, 2009, 02:27:26 AM

[quote author=mielu link=topic=4475.msg20066#msg20066 date=1248871632]
thanks guys for your answers.

The PBX_A is not under my control, it's from outside, so I can't get a TServer on it (I knew this). I have chosen a brute solution to transfer the calls from PBX_A on specific numbers, so now I have calls incoming on diferent DNs (PBX_B) that I've maped them into groups ...and now I know what to do with each [i]type[/i] of call :D
So I somehow managed to pool this off, for now... :P
[/quote]
Well, that's a good idea. Managing to pool this off will make you feel better, I guess so. By the way, can I know the advantages of PBX key call transfer without having CTI?




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Title: Re: PBX key call transfer (no CTI)
Post by: bogdan on August 03, 2009, 08:11:06 AM

yes, no advantages :P ... calls are coming from an outsourcer and we can't get a Tserver there.