Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cpoon on July 17, 2009, 08:00:55 AM

Title: Differentiating between Inbound and Outbound call
Post by: cpoon on July 17, 2009, 08:00:55 AM

Hi

I tried used interaction.getType() to determine whether call is inbound or outbound. However, for both scenarios interaction.getType() returns PhoneCall...

Appreciate if someone can advise.

Thanks in advance!

Title: Re: Differentiating between Inbound and Outbound call
Post by: René on July 17, 2009, 09:21:57 AM

Hi,

Maybe it's a bit confusing but interaction.getType() returns "PHONE_CALL_OUTBOUND" (int 6) for outbound calls and "PHONE_CALL" (int 0) for inbound calls.

R.