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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shiphyer on July 17, 2009, 08:54:20 PM

Title: Java Statistics aparently problem
Post by: Shiphyer on July 17, 2009, 08:54:20 PM

Hello,
Please If someone can help me, I would be thankfull.
I Inslalled java extentions, in statserver logs there are no errors (now haha).
I'm trying to see Email java statistics from a "Tenant view" of CCpulse, but when I send an E-mail the only statistics that is populating are "Waiting process"and "In processing", "Email entered=0" how can it be possible??
I seens there are something wrong  :-[!

Thanks in advance.

Title: Re: Java Statistics aparently problem
Post by: cavagnaro on July 17, 2009, 11:46:23 PM

Is it connected to Interaction Server and vice versa?

Title: Re: Java Statistics aparently problem
Post by: Shiphyer on July 19, 2009, 05:47:32 AM

yeap, Ixn server vice-versa.

Title: Re: Java Statistics aparently problem
Post by: cavagnaro on July 19, 2009, 09:28:35 AM

Are they totalnumber or totaladjusted number? Status or Action? Can you post the definition of the metric? Also expand the + buttons until you reach the definition of the statistic, show us how they are defined.

Title: Re: Java Statistics aparently problem
Post by: Shiphyer on July 20, 2009, 02:40:52 PM

Hi cavagnaro,

Im uploading the Screenshots about the statitics.

Thank you for your help.

Title: Re: Java Statistics aparently problem
Post by: Shiphyer on July 23, 2009, 05:46:32 PM

Hi,

We have found some exceptions, but we don't know if it interferes in statistics and nor how to solve it.

From Statserver logs:
"...2009-07-23 10:25:23> Java: \eServiceInteractionStat>  _extension_core::createStatistics: Received Tenant name is 'Resources'
2009-07-23 10:25:23> Java: \eServiceInteractionStat>  creating statistics OMG Total Entered{Resources, 13}
2009-07-23 10:25:23> Java: \eServiceInteractionStat>  Media type is 'null'
2009-07-23 10:25:23> Java: \eServiceInteractionStat>  IllegalArgumentException
2009-07-23 10:25:23> Java: \eServiceInteractionStat>  Exception!!!
         
java.lang.IllegalArgumentException: _dsw_open_media_transformer: No or more than one media type found in the Hashtable params
10:25:23.683 Std 10040 Statistics specification error (client='CCPulse', request_id=3, user_request_id=20): '_dsw_open_media_transformer: No or more than one media type found in the Hashtable params'
10:25:23.683 Std 10040 Statistics specification error (client='CCPulse', request_id=25, user_request_id=20): '_dsw_open_media_transformer: No or more than one media type found in the Hashtable params'...."

Could someone help us?

Thx in advance.

Title: Re: Java Statistics aparently problem
Post by: ecki on July 24, 2009, 02:51:30 AM

Hi,

I would check the statistic definition within stat server. Check the MediaType="..."  whether is set to your expected media channel you want to monitor e.g. "email"

e.

Title: Re: Java Statistics aparently problem
Post by: andbra on July 24, 2009, 07:23:05 AM

Hello Shiphyer,

I have had my time with java statistics issues, and I found that this solved it for me. I'm not sure if this will help you, but you can give it a try.


For some reason I couldn't upload the image of the options dialog from the StatServers option tab, but I have written the corresponding Names and Values from the "Media_email_Total_Entered_Queue" definition below. :)


AggregationType = Total
Category = JavaCategory
Description = The total number of interactions of the specified media type that entered this staging area during the specified period.
JavaSubCategory = eServiceInteractionStat.jar:OMQ Total Entered
MediaType = email
Objects = StagingArea

Hope that can help you. :)

Rgds,

Anders

Title: Re: Java Statistics aparently problem
Post by: Shiphyer on July 24, 2009, 07:28:14 PM

Hi ppl, thanks for the updates.

I checked the media type in CME, all the statistics don't have the option, I tried to add it, but the same error occours.

I have a question, someone know whats the meaning of OMG or OMQ, that comes after the jar file name....
I'll try to create this statistic "Media_email_Total_Entered_Queue".

Thanks a lot.

Title: Re: Java Statistics aparently problem
Post by: Shiphyer on July 27, 2009, 12:59:04 PM

Hiho all,

We have encountered a solution, the statistics are computing.

Let me explain the scenario:

We have two statservers in our environment.
- "SupervisorStatServer_HO", that is used in Multimedia strategies.
- "Statserver_HO", that is used for reporting.

Java Statistics are configured just in "Statserver_HO" (SupervisorStatServer_HO doesn't have Java statistics configured), so we set the Email strategy with the "Statserver_HO", and the statistics in CCpulse started compute.

I thought that the connections between the applications was enough to statserver collect interaction data, but it seems that we need the reporting statserver in the strategy too.

Thank you all for helping.

Regards,
Ships~

Title: Re: Java Statistics aparently problem
Post by: Dudzy on November 30, 2012, 07:40:45 AM

Hi Shiphyer

When you mentioned that [quote]but it seems that we need the reporting statserver in the strategy too[/quote]
what in particular do you mean by this, what did you do ???