Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mark on July 22, 2009, 10:52:09 AM

Title: Hyperion Job - Export as HTML
Post by: mark on July 22, 2009, 10:52:09 AM: Easy one for you .....

Creating a job from a BQY in Hyperion 8.5. Want to export the report as HTML.

Now, I'm looking in all the options for the job and schedule but seem unable to find anything that allows me to select "Export" or choose what to export as!

Can anyone point me to the spot that my blind eyes seem to be missing?

Cheers :D
Title: Re: Hyperion Job - Export as HTML
Post by: tony on July 23, 2009, 10:34:07 AM: Hello Mark,

Your call reference number is..... lol

OK - can you screenshot the options? I don't have Hyperion but Brio Broadcast Server/Job List is pretty much the same thing, in a different skin... although it's been a while since I took a look at it...

Ta,

Tony
Title: Re: Hyperion Job - Export as HTML
Post by: mark on July 23, 2009, 10:47:42 AM: Morning TT :D

Call reference number is 666 (as this seems to be dragging me through hell!) :p

Taking a screenshot will be a hard one because I'm not quite sure where the options should be. I could end up taking shots of lots of things :p

If you know where in the process you select export extension / type is in BBS, I will try and find a similar page in Hyperion.

Wish they just left this part in the application itself :P

Cheers
Title: Re: Hyperion Job - Export as HTML
Post by: Adam G. on July 23, 2009, 11:18:36 AM: Hi Mark,

Have you got the manual handy? I could try and dig it up for you but that would take a while.

Pavel
Title: Re: Hyperion Job - Export as HTML
Post by: tony on July 23, 2009, 11:55:55 AM: Mark,

At the point where you connect to the Job List, it should give you a Dialogue Box of Options for what needs to be run on the report... The Output format should either be within that Dialogue Box, or should be available under an Option within it...

HTH?

Tony
Title: Re: Hyperion Job - Export as HTML
Post by: mark on July 23, 2009, 12:22:20 PM: Pavel, unfortunately not. The help files are installed but they are for Brio, not the updated stuff for Hyperion and don't help at all!

Tony - thats about where I would have thought it would be, where you specify the report limits and sections. But it is not there.

We are now going down the route of confirming this functionality is actually in this version with Genesys Support.

Interesting!!
Title: Re: Hyperion Job - Export as HTML
Post by: tony on July 23, 2009, 12:27:36 PM: Let's hope you have the Broadcast Server components installed on the Server side, eh...? lol
Title: Re: Hyperion Job - Export as HTML
Post by: mark on July 23, 2009, 12:53:45 PM: Ooh, looks like it could have been a tick box not being ticked problem when going through the process of publishing the job!

Blindness could well be the problem here, as thought at first!
Title: Re: Hyperion Job - Export as HTML
Post by: tony on July 23, 2009, 01:02:58 PM: Yep - sounds like the issue is somewhere between the keyboard and the chair... ;D
Title: Re: Hyperion Job - Export as HTML
Post by: Adam G. on July 23, 2009, 01:09:45 PM: [quote author=mark link=topic=4496.msg19965#msg19965 date=1248351740]
.........We are now going down the route of confirming this functionality is actually in this version with Genesys Support.
........
[/quote]

It's one thing Genesys are guaranteed to be cr*p at and that is Hyperion. I could tell some stories about their Support (or lack of on Hyperion).
Title: Re: Hyperion Job - Export as HTML
Post by: mark on July 23, 2009, 01:20:44 PM: Yep Tony, PEBCAK!

Pavel, no surprise lol, none in the slightest :D