Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: RCt on July 23, 2009, 04:52:01 PM

Title: can I use a get time of day criteria to control when records can be dialed?
Post by: RCt on July 23, 2009, 04:52:01 PM

I have a very basic progressive campaign and one of our custom fields is the customer's preferred time to be called. Can I put sql in my dialing filter that only allows records to be in the list if the customer's preferred time is within one hour of the system time; this would be a "dynamic" filter so as the day progresses the list adds/removes customers from the call list based on what time of day it is.  I know we could go down the path of using the scheduledcallback time capabilities, but that's not an option available to me. So I am trying to do it in the dialing filter with sql; I know how to write the correct sql, but don't know whether OCM will constantly refresh the data during record retrieval to only pull in records based on the current time.  Seems it would, but before I blow up a campaign I thought I'd ask ya'll.

Title: Re: can I use a get time of day criteria to control when records can be dialed?
Post by: cavagnaro on July 23, 2009, 06:28:24 PM

Create a test campaign and see what OCM returns...