Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: n2201 on July 27, 2009, 01:28:38 PM

Title: How to hide the call results drop down in GAD 7.6
Post by: n2201 on July 27, 2009, 01:28:38 PM

When Agent is talking to customer on a outbound call Genesys Agent Deskto shows a call results dropdown. How do I hide it? So agent cannot select any values here.

Nice to know where do I look for this information.

Thank you very much

Title: Re: How to hide the call results drop down in GAD 7.6
Post by: cavagnaro on July 27, 2009, 05:41:09 PM

Hum...the changes you are trying to do are not so easy to achieve on GAD, why don't you think on develop your own softphone?

Title: Re: How to hide the call results drop down in GAD 7.6
Post by: René on July 27, 2009, 07:19:58 PM

Hi,

Such customization isn't officially supported. It should be possible to do it in unsupported way - direct modification of GDesktop's JSP file.

R.