Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: San on July 29, 2009, 02:46:07 AM

Title: Chat CCPulse
Post by: San on July 29, 2009, 02:46:07 AM

Hi,
    We have implemented Chat in our environment. I wanted to capture a few statistics in CCPulse.But I cudnt capture the below statistics

1. Interactions Accepted in Virtual Queue
2. Longest Speed of answer in virtual queue
3. Ring No Answer in agent view

Any pointers to resolve this issue wud be helpful.

Thanks in advance

--San