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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bounty on July 30, 2009, 02:18:59 PM

Title: SCI not documented error SCI078
Post by: bounty on July 30, 2009, 02:18:59 PM

Hello,

I tried to customize some Genesys Solutions. Since I have done that, I could not start or stop these solution in SCI : I have to start the applications one after the other.
The error I have :
SCI078 "Framework 76" isn't configured to start or stop automatically

Any ideas ?

Title: Re: SCI not documented error SCI078
Post by: bounty on August 12, 2009, 02:16:15 PM

Nobody knows ?

Title: Re: SCI not documented error SCI078
Post by: René on August 12, 2009, 02:28:33 PM

Have you checked SCS log?

R.

Title: Re: SCI not documented error SCI078
Post by: bounty on August 12, 2009, 02:32:46 PM

Yes, but found nothing in it !

Title: Re: SCI not documented error SCI078
Post by: René on August 12, 2009, 02:38:00 PM

:( It seems to be SCI error not SCS. My fault...

What kind of customization you made?

Title: Re: SCI not documented error SCI078
Post by: bounty on August 12, 2009, 02:43:07 PM

I made my own solutions, because I was not happy with these delivered by genesys.
The point is that I would be able to start or stop  "independently" the following solutions :
Framework
  -> Outbound
  -> Reporting
  -> Routing
  -> Multimedia

Also, I supressed some common applications in the solutions.

PS: I create my solutions using Config SDK and XML files : here is an example that is bringing the error in SCI :

[code]<?xml version="1.0" encoding="UTF-8"?>
<ConfData>
  <CfgService>
    <name value="Framework 76" />
    <type value="2" />
    <state value="1" />
    <solutionType value="13" />
    <components>
      <CfgSolutionComponent>
        <startupPriority value="2" />
        <isOptional value="1" />
        <appName value="confserv" />
      </CfgSolutionComponent>
      <CfgSolutionComponent>
        <startupPriority value="1" />
        <isOptional value="1" />
        <appName value="cfg_dbserver" />
      </CfgSolutionComponent>
      <CfgSolutionComponent>
        <startupPriority value="1" />
        <isOptional value="1" />
        <appName value="log_dbserver" />
      </CfgSolutionComponent>
      <CfgSolutionComponent>
        <startupPriority value="2" />
        <isOptional value="1" />
        <appName value="MsgServer" />
      </CfgSolutionComponent>
      <CfgSolutionComponent>
        <startupPriority value="3" />
        <isOptional value="1" />
        <appName value="SCS" />
      </CfgSolutionComponent>
      <CfgSolutionComponent>
        <startupPriority value="5" />
        <isOptional value="1" />
        <appName value="T-Server_4400" />
      </CfgSolutionComponent>
    </components>
    <SCSName value="SCS" />
    <assignedTenantDBID value="1" />
    <version value="7.6" />
    <componentDefinitions>
      <CfgSolutionComponentDefinition>
        <startupPriority value="5" />
        <isOptional value="1" />
        <type value="1" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="9" />
        <isOptional value="2" />
        <type value="19" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="2" />
        <isOptional value="1" />
        <type value="21" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="2" />
        <isOptional value="1" />
        <type value="42" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="3" />
        <isOptional value="1" />
        <type value="43" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="9" />
        <isOptional value="2" />
        <type value="44" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
      <CfgSolutionComponentDefinition>
        <startupPriority value="1" />
        <isOptional value="1" />
        <type value="46" />
        <version value="7.6" />
      </CfgSolutionComponentDefinition>
    </componentDefinitions>
    <startupType value="2" />
  </CfgService>
</ConfData>[/code]

Title: Re: SCI not documented error SCI078
Post by: René on August 12, 2009, 03:36:45 PM

I've created the same solution as you using CME and I'm not able to start/stop it using SCI. There is no error message but stop/start menu items are disabled (grey).

I found in CME help (sometimes it's worth to read it ;)) that solutions of type "Default Solution" and "Framework" cannot be started/stopped using SCI unless these have been created using a solution wizard.

R.

Title: Re: SCI not documented error SCI078
Post by: bounty on August 13, 2009, 06:59:22 AM

Thanks René, I will have a look in the help file.
I hope I can now find the difference between a manually created solution and one with the wizard.

I will post my result here...