Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sundaraas on July 31, 2009, 12:35:16 PM

Title: Genesys Prefix
Post by: sundaraas on July 31, 2009, 12:35:16 PM

Hi,

1. We have lot of process working in the genesys 7.5 dialer. The each process have the different prefix. Can i restrict other prefix using the particular process.

2. If agent loggedout before disposing the record, I have the voice file for the particular record. But we dont have the disposition report. how to i get the report for the particular record.

3. Can i view the calling Tablename from CCPulse.

4. How to pullout the agents breakup time.

Thanks in Advance

Title: Re: Genesys Prefix
Post by: sundar on August 04, 2009, 09:12:14 AM

Anybody answer my question plz...