Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gregor on July 31, 2009, 01:11:14 PM

Title: Default Route Timeout
Post by: Gregor on July 31, 2009, 01:11:14 PM

Hi,

Does anyone know where I can find/alter the timeout period before a call is routed to a default Route Point.  i have been looking, and refering to Genesys documentation, but I'm not having a lot of luck.  i thought it may reside within GVP.  What do you think??

Thanks

G.  

Title: Re: Default Route Timeout
Post by: René on July 31, 2009, 01:26:54 PM

Hi,

There is no such configuration like "default timeout" in URS. In standard routing strategy interaction is routed to default destination once timeout specified on Selection object expires.

Could you post here more details about the issue you have incl. logs?

R.