Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rod on August 04, 2009, 04:46:29 PM

Title: Hiding private/sensitive data in GVP 7.6 logs?
Post by: Rod on August 04, 2009, 04:46:29 PM

As the subject field says really.

The deployment I'm working on handles sensitive customer information and the client wants it hidden.

How can I do it if at all?

TIA,

Rod.

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: Infinity on August 04, 2009, 06:01:25 PM

Can you be a little specific about which logs you are talking about here please?

Thanks

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: tony on August 05, 2009, 02:00:48 PM

Apparently, with 8.1 you can... don't think it works in 7.6, though...

[i]"Enhanced Security features—GVP components now support the masking of sensitive data."[/i]

:(

Tony

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: Steve on August 05, 2009, 02:41:10 PM

In some apps (7.6+) you can use the [i][b]log-filter[/b][/i] and [i][b]log-filter-data[/b][/i] sections in the options tab of the app in CME, I'm not sure if these work in GVP or not.

But basically log-filter sets the standard behavior for KVPs in the logs and log-filter-data overrides this for specific KVPs. So you could set the option [i][b]default-filter-type[/b][/i] in log-filter to "copy", this would allow all KVPs to be copied into the logs and then hide individual KVPs in the log-filter-data section i.e. V_SURNAME=hide

The available options are -
copy - The keys and values of the KVPs are copied to the log.
hide - The keys of the KVPs are copied to the log; the values are replaced with strings of asterisks.
skip - The KVPs are not copied to the log. NOTE – Using this for the default-filter-type will block all userdata etc from the logs.

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: tony on August 05, 2009, 03:04:51 PM

Steve - I looked that up beforehand and found that, as you might expect, GVP has a totally different build to the core/Framework components, hence the log file masking techniques do not work on any GVP 7.6 components...

:(

HTH?

Tony

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: Steve on August 05, 2009, 04:44:54 PM

Aah, typical !

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: Roddy Black on August 11, 2009, 09:22:23 AM

That's what I thought.

Have been thinking it may just be a case of reducung the logging level on GVP.

Title: Re: Hiding private/sensitive data in GVP 7.6 logs?
Post by: tony on August 11, 2009, 03:01:06 PM

I think that, even if you did, the attached data items (KVP) [i]may [/i] still appear - and they will not be masked...

You could always try it out..?

T