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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kaml25 on August 04, 2009, 08:38:57 PM

Title: Popgateway Log troubleshoot
Post by: kaml25 on August 04, 2009, 08:38:57 PM
can you please help me to troubleshoot the error messages i see in popgateway log

[2009/08/04 20:17:37.194] 25C8 Bridge.cpp:1403 C=10:L=2:U=990:D=W_10_60 [:N_dtiB3T3:P_dmv] handleCallOfferedEvent: Got GCEV_OFFERED and media is not idle, forcing media idle. [BrMVoxSt=1] [MVoxFwSt=7 = CS_STOPD] [BrCallSt=Accept].
[2009/08/04 20:17:37.194] 25C8 Bridge.cpp:1415 C=10:L=2:U=990:D=W_10_61 [:N_dtiB3T3:P_dmv] handleCallOfferedEvent: Stop mvox is pending since 2009/08/04 20:14:37.329
[2009/08/04 20:17:39.522] 207C TelephonyMgr.cpp:5052 C=10:L=2:U=920:D=W_10_230 [:N_dtiB3T3:P_dmv] startRingback: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:39.522] 207C TelephonyMgr.cpp:5075 C=10:L=2:U=920:D=W_10_46 [:N_dtiB3T3:P_dmv] startRingback: startRingback Failed to provide ringback twice
[2009/08/04 20:17:41.882] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:41.882] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/osiStartSession.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:41.882] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:43.991] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:44.007] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/osdm2-core/sessionstart?applicationname=CustomerService&platformShadowUniqueID={B3DF9991-D1A2-4979-84AA-F426E71C4DA9}&eventlogs=|Call%20Starts%20Here|ANI%3D9148826110|DNIS%3D1566622|CHANNEL%3D51|CALLID%3D{B3DF9991-D1A2-4979-84AA-F426E71C4DA9}|ServerID%3Dhttp%3A%2F%2FUSIIRCW127.NMCorp.Nissan.Biz%3A9810%2Fwebnotify.asp|CONNID%3D00a401b6c1940cd1&browsertime=1249417061897&eventlogdestination=logs%2FcoreEvents-20090804.log: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:44.007] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:44.851] 550  CnMRCP.cpp:3562 C=56:L=1:U=915:D=E_56_116 ({22AFF95C-AE88-416E-9192-9F9A472EC329} USIIRCW137.NMCorp.Nissan.Biz 4900) Response Field Name = ContentLength not found
[2009/08/04 20:17:46.132] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:46.132] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_GetAppProps_CC.jsp?ani=9148826110&dnis=1566622&callId=00a401b6c1940cd1: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:46.132] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:48.241] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:48.241] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_DNISLookup_DB.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:48.241] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:49.663] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:49.663] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:49.679] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:49.835] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:49.835] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:50.335] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:50.351] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Backend/DNISLookup: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:50.351] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:52.491] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:52.491] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_CheckReturnCode_DS.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:52.491] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:54.601] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:54.601] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_Greeting_PP.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:54.601] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:17:54.820] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:54.835] 1B1C VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:17:56.710] 207C TelephonyMgr.cpp:16801 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] recognizeGOSAPI: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:56.710] 207C VxmlUtil.cpp:4052 C=12:L=1:U=321:D=E_12_121 VXML Error: event(error), message(Internal error), element(Leaf_Document->vxml->form1->[TmpFieldName] field1->prompt1 URL is http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_Greeting_PP.jsp), current url (http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_Greeting_PP.jsp)
[2009/08/04 20:17:58.820] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:17:58.820] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/cont_Error_CC.jsp?LAST_EVENT_NAME=error&LAST_EVENT_MSG=Internal%20error&LAST_EVENT_URL=http%3A%2F%2Fivr_app_server_1%3A9081%2FNMAC_Speech_IVR%2Fcont_Greeting_PP.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:17:58.820] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:18:00.414] 2F0  VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:18:00.414] 2F0  VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:18:00.429] 2F0  VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:18:00.554] 2F0  VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:18:00.601] 2F0  VxmlUtil.cpp:3918 C=12:L=2:U=320:D=W_12_35 Ignoring caller hangup that occurred while playing file.
[2009/08/04 20:18:00.929] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:18:00.929] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/transfer.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:18:00.929] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.
[2009/08/04 20:18:01.757] 550  CnMRCP.cpp:3562 C=56:L=1:U=915:D=E_56_116 ({22AFF95C-AE88-416E-9192-9F9A472EC329} USIIRCW137.NMCorp.Nissan.Biz 4900) Response Field Name = ContentLength not found
[2009/08/04 20:18:03.039] 207C TelephonyMgr.cpp:7041 C=10:L=2:U=920:D=W_10_241 [:N_dtiB3T3:P_dmv] play: Failed after Stopping MVox: Bridge::BRC = 7 [7 = CS_STOPD]
[2009/08/04 20:18:03.039] 207C XMLData.cpp:2558 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :TELEPHONYERROR : error while playing  ErrorURL: http://ivr_app_server_1:9081/NMAC_Speech_IVR/rep_Start.jsp: CCThread:Inbound PortNumber:51
[2009/08/04 20:18:03.039] 207C VxmlUtil.cpp:3900 C=12:L=2:U=320:D=W_12_34 Ignoring error that occurred while playing file.

Thanks
KS
Title: Re: Popgateway Log troubleshoot
Post by: GenesysNewbie on August 06, 2009, 03:34:02 PM
hi C, it seems u can not display de audio. Can u reproduce some audio or not? Ur platform is in deployment? 

(Remember to save the vox or wav files as mono 8 bits....)


Hope this help u...
Title: Re: Popgateway Log troubleshoot
Post by: CTIgem on August 27, 2009, 07:54:04 PM
kaml25,

Did you resolve your problem?
I think I'm having a same issue...
Ringback fails with GVP 7.6...

Thanks.

[2009/08/27 19:09:48.835] 900  TelephonyMgr.cpp:5019 C=10:L=8:U=920 [:N_dtiB1T9:P_pdk_us_ls_fxs_io] startRingback: Starting Ringback
[2009/08/27 19:09:48.835] 900  IBridge.cpp:855 C=10:L=8:U=990 [:N_dtiB1T9:P_pdk_us_ls_fxs_io] isCurrentCall: Pass
[2009/08/27 19:09:48.835] 900  IBridge.cpp:855 C=10:L=8:U=990 [:N_dtiB1T9:P_pdk_us_ls_fxs_io] isCurrentCall: Pass
[2009/08/27 19:09:48.835] 900  TelephonyMgr.cpp:5033 C=10:L=2:U=920:D=W_10_230 [:N_dtiB1T9:P_pdk_us_ls_fxs_io] startRingback: Failed: Bridge::BRC = 6
[2009/08/27 19:09:48.835] 900  BeginSession.cpp:491 C=12:L=4:U=321 Exception caught within <ACCEPT_CALL>.StartRingBack Failed:URL is http://wtgvpemps1.corp.icmarc.org:9810/did_url_mappings/2470.xml
Title: Re: Popgateway Log troubleshoot
Post by: GenesysNewbie on August 28, 2009, 01:53:52 PM
hi CTI..

if u type this on your browser,it works?
http://wtgvpemps1.corp.icmarc.org:9810/did_url_mappings/2470.xml


2470 is a RPoint,rigth?
Title: Re: Popgateway Log troubleshoot
Post by: CTIgem on August 28, 2009, 03:36:50 PM
Yes, it works.

GenesysNewbie,
Your VCS works if you bring down Tserver and TserverIVR?
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