Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sundaraas on August 08, 2009, 12:16:55 PM

Title: Can i take the report of dialing numbers
Post by: sundaraas on August 08, 2009, 12:16:55 PM

Hi Team,

can i get the dialing number? becoz agent dials the mobile number, the number has RNR (not dispose the call) and dial landline number and dispose the landline number call details only. can i take the mobile number details. we are using the ccpulse and see the how much dialing dialing number and active number. but didn't show the phone numbers.

Title: Re: Can i take the report of dialing numbers
Post by: cavagnaro on August 08, 2009, 09:29:08 PM

I quite don't understand very well your question but CCPulse and CCA will only collect stats for call center volume, if you want a report with details per call that can show you the ANI/DNIS you need ICON or InfoMart