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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: emmanuel_padre on August 11, 2009, 08:10:38 AM

Title: Display agent group name on ccpulse ...
Post by: emmanuel_padre on August 11, 2009, 08:10:38 AM

Hi,

Is it possible to display the name of an agent groupe on ccpulse.
I'm working on alcatel OXE. I made filters on statserver with "loggedIn" function.

I want to display the information:
 If agent is logged on group number 87654, then display "Customer" or something else
I don't succeed to make a statistic which use my filter.

what kind of stat do I need to create?

Title: Re: Display agent group name on ccpulse ...
Post by: imaki on August 11, 2009, 12:09:43 PM

Let me guess, you have some queues and agents logs in to those queues? And you want to know how many agents from each group is logged to certain queue?

If so you just make metric like TotalNumber - AgentLogin (DNAction).

If you send the group name with the Login request, you need to make filter for each groupname, and make one stat for each group filter..

Title: Re: Display agent group name on ccpulse ...
Post by: Sylvainsjc on August 11, 2009, 12:35:31 PM

Hi mister manu...

If you wait next week, i'll give you the way to do this...

regards...

Title: Re: Display agent group name on ccpulse ...
Post by: emmanuel_padre on August 11, 2009, 01:05:06 PM

Thanks all,

I think I find the way to do it but if you want to mail me next week, Mister Sylvain, it will be with pleasure ... ;)