Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tobe on August 12, 2009, 06:53:48 AM
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Hello,
ich have a strange CCPulse problem. I build a template which collects data from a database table via a ODBC connection.
This is really working fine but after a while (I couldn't find out a fix time) I'm getting *Error* displayed instead the database values.
Then I have to restart the whole CCPulse application to get new values.
Do anyone know if there is a ODBC timeout or anything else which causes this ERROR? ???
Thx in advance!
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There are quite a few possibilities, since you have mentioned ODBC, Database [i]and [/i] CCPulse...! Here is one I have come across, after I'd tried all of the "simple" steps to resolve the issue:
With ODBC, it is possible to send more than one "thread" to the database. Depending on the database, it may recognize your Client (PC/Desktop). If it recognizes your Client connecting to a database, using a set of credentials (username1/password1) and it then gets a [i]second [/i] request from the [i]same [/i] Client, trying to connect using a [i]second [/i] set of credentials (username2/password2) it may refuse the second connection. Check your desktop and see if it has any other application running which connects (in any way - not just ODBC) to the database where your ODBC links connects to, within CCPulse -ideally, you want to use the same credentials to connect to the same database on the same Client.
I hope this helps?
Tony