Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jack on August 12, 2009, 10:03:03 AM

Title: Gateway Dipsoitions - Explanation
Post by: jack on August 12, 2009, 10:03:03 AM

Hi All,
            Could any one give me the details of GWDispositions... i.e., when a call will get dropped, abondaned, SIT NoCircuit etc., in predective mode dialing..........

::)

Title: Re: Gateway Dipsoitions - Explanation
Post by: jack on August 17, 2009, 03:49:01 AM

could someone help me plz!!  ::)

Title: Re: Gateway Dipsoitions - Explanation
Post by: Dionysis on August 17, 2009, 05:14:12 AM

I'm not sure what you're after here.

The definitions of the call results you've mentioned are all in the Outbound Contact Solution documentation.

If you're after SIP result to OCS result mappings then you'll need to ask Genesys, but I've been asking for this for several months and have not been able to get a definitive answer as yet.

Title: Re: Gateway Dipsoitions - Explanation
Post by: jack on August 21, 2009, 02:36:37 AM

Sorry for that.. I cant find any relavant solutions regarding the GW dispositons..

Can u forward me the doc !!?

Title: Re: Gateway Dipsoitions - Explanation
Post by: cavagnaro on August 21, 2009, 04:28:32 AM

You should be able to get them from your Genesys saler or Genesys support site directly.