Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on August 13, 2009, 07:09:23 PM

Title: GVP 7.6 setup IsvrClient not found!
Post by: CTIgem on August 13, 2009, 07:09:23 PM

What am I missing here.
Why is not finding IsvrClinet?

Thanks in advance.


[2009/08/13 19:04:04.927] 18AC <<< DebugLog Start, pid=5080, ModuleVersions=CFlowC.exe: 7.6.410.18;Logger.dll: 7.6.410.02;cnace54.dll: 5.4;PMStub.dll: 7.6.410.18;LocalService.dll: 7.6.410.18;CnInet.dll: 7.6.410.02;HuntListMgr.dll: 7.6.410.02;SSLEAY32.dll: ;LIBEAY32.dll: ;WatchDogPS.dll: 7.6.410.02;, Hostname=wtgvpvcs2, HostIP=10.4.1.101, maxsize=262144 >>>
[2009/08/13 19:04:04.927] 18AC <<< Adding log flags >>> *:0x3
[2009/08/13 19:04:04.942] 1340 SessionCleanupThrd.cpp:158 C=14:L=2:U=1025 The session cleanup timer is running.
[2009/08/13 19:04:04.942] 18AC ApplicationControl.cpp:944 C=14:L=2:U=0 Polling for I-Server Stuck Session Interval: [60] sec
[2009/08/13 19:04:04.942] 18AC ApplicationControl.cpp:945 C=14:L=2:U=0 Max Wait Time for Sessions waiting for I-Server response: [30] sec
[2009/08/13 19:04:04.958] 19C8 ApplicationControl.cpp:1669 C=14:L=2:U=0 Polling Thread for Queued Sessions Started
[2009/08/13 19:04:05.083] 18AC ApplicationControl.cpp:1031 C=14:L=2:U=0 Default Timeout for Queue Adapter Requests: [6000] msec
[2009/08/13 19:04:05.083] 18AC ApplicationControl.cpp:1569 C=14:L=1:U=0 IP Address =  '10.4.1.101'
[2009/08/13 19:04:05.083] 18AC ApplicationControl.cpp:1599 C=14:L=1:U=0 Host ID = 010004001101
[2009/08/13 19:06:31.288] 18D0 LocalService.cpp:4638 C=14:L=2:U=1008 FAILED to contact Primary IServerClient [http://wtgvpvcs2.icmarc.org:9810/WebNotify.asp?NotifyProcess=ISvrClient&CreateObject=yes&CC.NEXTACTION=GET_CALL_INFO&SessionId={C1485C47-A30E-4A64-B6FD-AF385DB2C877}&IvrPortNum=3&CFAUrl=http://wtgvpvcs2.corp.icmarc.org:9810/WebNotify.asp%3Fnotifyprocess=CFA]: 0x800401c5
[2009/08/13 19:06:31.288] 18D0 ApplicationControl.cpp:1138 C=14:L=1:U=0 Sent trap:  Could not connect to the Primary IServerClient[http://wtgvpvcs2.icmarc.org:9810/WebNotify.asp?NotifyProcess=ISvrClient&CreateObject=yes&CC.NEXTACTION=GET_CALL_INFO&SessionId={C1485C47-A30E-4A64-B6FD-AF385DB2C877}&IvrPortNum=3&CFAUrl=http://wtgvpvcs2.corp.icmarc.org:9810/WebNotify.asp%3Fnotifyprocess=CFA]: 0x800401c5
[2009/08/13 19:06:31.288] 18D0 LocalService2.cpp:888 C=14:L=2:U=1008 CFA will try for backup IServerClient
[2009/08/13 19:06:31.288] 18D0 LocalService.cpp:4646 C=14:L=2:U=1008 Backup IServerClient Process is not running [http://localhost/WebNotify.asp?NotifyProcess=ISvrClient&CreateObject=yes&CC.NEXTACTION=GET_CALL_INFO&SessionId={C1485C47-A30E-4A64-B6FD-AF385DB2C877}&IvrPortNum=3&CFAUrl=http://wtgvpvcs2.corp.icmarc.org:9810/WebNotify.asp%3Fnotifyprocess=CFA]
[2009/08/13 19:06:31.288] 18D0 ApplicationControl.cpp:1138 C=14:L=1:U=0 Sent trap:  Backup IServerClient is not running[http://localhost/WebNotify.asp?NotifyProcess=ISvrClient&CreateObject=yes&CC.NEXTACTION=GET_CALL_INFO&SessionId={C1485C47-A30E-4A64-B6FD-AF385DB2C877}&IvrPortNum=3&CFAUrl=http://wtgvpvcs2.corp.icmarc.org:9810/WebNotify.asp%3Fnotifyprocess=CFA]: <?xml    version="1.0"?>
<xmlpage>
<response result ="failure" reason="error: process isvrclient is not running">
</response>
</xmlpage> 

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: GenesysNewbie on August 14, 2009, 04:20:20 AM

hi...somethisngs  u should  review.


Objects in CME, look u point the correct IP, port, etc (TServerIVR, IServer).....
On EMps also......

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: René on August 14, 2009, 07:34:45 AM

Hi CTIgem,

Few things to check:
- IVR T-Server configuration - check that valid IP address and port is specified in the section "gli_server_group_<n>"
- Check that IServer application has all required connections and that IServer application is assigned to GVP in CME
- ON GVP side - check that correct the same port and address and in the section "gli_server_group_<n>" is specified in IServer section
- Check log of IServer (on GVP side) and IVR T-Server

R.

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: CTIgem on August 14, 2009, 03:50:25 PM

I know below iserver addr and socket is correct because we are switching back and forth with GVP 6.5
And since we are using GVP 6.5 with current settings in Tserver-ivr and IVR interface, I know Tserver-ivr and GVP object in CME works fine.

Thanks.

SCAGenerated=1
clientname=GVP
enablekeepalivereq=0
gvptenancy=0
iserveraddr=10.4.0.231
iserversocket=5250
keepalivereqinterval=5
keepaliveresptimeout=3
noofkeepalivereqtosendinfailurecase=3
serverversion=7.6.41
templatelink=cn=IServer,cn=$version$,cn=ISVR

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: René on August 17, 2009, 01:36:57 PM

CTIGem,

Please check IServer log on GVP side. You should see there GVP IVR TServer client has connected or not to specified port.

R.

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: Prashanth on August 18, 2009, 07:47:49 PM

Please chk the IVR-TServer options and it should have the IP address ending with 231 with the port informtaion configured in it.

gli_server_group_1 section need to have the value 10.4.0.231:5250

iserveraddr=10.4.0.231
iserversocket=5250

Thanks

Title: Re: GVP 7.6 setup IsvrClient not found!
Post by: CTIgem on August 19, 2009, 01:23:36 PM

Thanks guys.

It turns out I have to use below.

http://localhost/WebNotify.asp?NotifyProcess=GVPOwner_Admin_GQA

The process name is not ISvrClient rather GVPOwner_Admin_GQA for single tenant.