Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sreeschand on August 14, 2009, 02:38:00 PM

Title: Upgrading GVP 7.5 to 7.6
Post by: sreeschand on August 14, 2009, 02:38:00 PM

Hi,

I need help for the following

We have GVP port going bad and not accepting calls in 7.5, also popgateway crashes and restarts. As per Genesys this issue is fixed in 7.6.4 is there any know issues with GVP 7.6?

Please let me know if any one know any issues.

Title: Re: Upgrading GVP 7.5 to 7.6
Post by: yahoo on August 14, 2009, 02:57:50 PM

[quote]We have GVP port going bad and not accepting calls in 7.5[/quote]

Is that like GVP ports ring no answer?

We had GVp port ring no answer issue for a long time. When consulted with genesys, they said its an issue with our version of Iserver (7.2). they asked us to upgrade to 7.5 . Recently we have upgraded. Till now we have not faced any issues.

If we are talking abt the same issue then I may have to consult genesys

please update sreeschand

Title: Re: Upgrading GVP 7.5 to 7.6
Post by: sreeschand on August 14, 2009, 03:24:18 PM

What version of GVP your using?

Title: Re: Upgrading GVP 7.5 to 7.6
Post by: yahoo on August 14, 2009, 05:27:12 PM

We are using 7.1

I was wondering if your problem is IVR ports just ringing no answer?

Thanks

Title: Re: Upgrading GVP 7.5 to 7.6
Post by: sreeschand on August 14, 2009, 05:38:18 PM

yes ring no answer

Title: Re: Upgrading GVP 7.5 to 7.6
Post by: GenesysNewbie on August 26, 2009, 03:48:22 PM

u should review ur ivr logs , look at the callnum, are they well configured?