Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Olivia on January 01, 1970, 12:00:00 AM
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I would like to update a table as soon as a strategy picks the call up from the route point. I would like to capture the connid, date/time, and a bit of other information. I don't see in the strategy builder how I can get the connid. I have looked through all the functions including call information functions. Is there a way to get this?
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ConnID is a Keyword in the 5.1 Strategy Builder. You can Attach ConnID (no quotes) as a Value to a User Data Key. You can also Assign ConnID (again no quotes) as a Value to a Variable. If you like to drag and drop, you can find ConnID in the tree view of the left pane in either the Assign or Attach popup boxes. It is located under Keywords>CallInfo>ConnID.
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What version are you using? 5.1? 6.1? In both cases, you can use "ConnId" keyword to get ConnId.
So, for example, you can define a variable, say "Vic" and then just set it to "ConnId" like Vic=ConnID . Then you would get the connection id of the call stored in Vic, which you can pass on to DAP. Or, if you want, just use 'ConnId' as one of the parameters you pass in DAP, and it would pass connection id to your DB.
(I think I just said the same thing as Rick, sorry! :) )