Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: San on August 19, 2009, 08:41:55 AM

Title: CCPulse based on agent capacity rule
Post by: San on August 19, 2009, 08:41:55 AM

Hi,
Can ccpulse be built based on Agent capacity rule???

Title: Re: CCPulse based on agent capacity rule
Post by: san on August 20, 2009, 05:58:09 AM

Someone pls clarify me...

Title: Re: CCPulse based on agent capacity rule
Post by: René on August 20, 2009, 07:11:48 AM

Hi,

I'm not sure I do understand your question. Could you please describe what you want to achieve?

Release 7.5.1 of CCPulse+ introduced some new features related to agent capacities - display current agent capacity etc. Please check latest "Reporting 7.5 CCPulse+ Administrator's Guide" for more details.

R.