Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on August 19, 2009, 01:27:43 PM

Title: GVP 7.6 VCS first prompt delay
Post by: CTIgem on August 19, 2009, 01:27:43 PM

This is an issue for me right now.
VCS takes about 15 seconds delay after it answered a call.
I see that in the popgateway log, a call is offered and answered about 12:53:42 and it voices first prompt around 12:53:57 which is about 15 seconds later.

Any ideas?

We don't see this in GVP 6.5. It takes about 6-7 seconds to hear first prompt.

Thanks.

[2009/08/19 12:53:42.380] A48  InboundCall.cpp:137 C=10:L=8:U=950 [:N_dtiB1T1:P_pdk_us_ls_fxs_io] processCallSt_Idle: GCEV_OFFERED
[2009/08/19 12:53:42.520] A48  Bridge.cpp:2027 C=10:L=4:U=990 [:N_dtiB1T1:P_pdk_us_ls_fxs_io] handleCallEvent: Got GCEV_ANSWERED
.
.
.
.

[2009/08/19 12:53:57.614] 14C0 IPageCollectorProxy.h:267 C=22:L=8:U=99 return: [<?xml version="1.0" encoding="utf-8" ?>
<vxml version='2.0' xmlns='http://www.w3.org/2001/vxml'>
<property name="com.telera.speechenabled" value="false" />
<property name='termchar' value='D' />
<form>
<block>
<prompt>
<audio src="/Hello/Languages/en-US/RCVoxFiles/miscellaneous/please_hold_while_we_transfer_your_call_to.vox"/>
</prompt>
</block>
<block>
<submit next="/Hello/CTI_Transfer.vxml"/>
</block>
</form>
</vxml>

Title: Re: GVP 7.6 VCS first prompt delay
Post by: GenesysNewbie on August 19, 2009, 03:06:23 PM

hi, i am not sure the cause of the delay, but  sometimes gvp calls are delay cause teh platform is answering with Default DNIS. Can u review or post ur CFA log?

Title: Re: GVP 7.6 VCS first prompt delay
Post by: CTIgem on August 20, 2009, 07:16:17 PM

Looks like billing is taking 15 seconds.
Since we don't use this billing, is there an option to disable this feature?
Thanks.


[2009/08/20 18:58:37.457] 1544 Billing.cpp:809 C=2:L=8:U=0 Got billing record
[2009/08/20 18:58:37.457] 1544 Billing.cpp:778 C=2:L=8:U=0 Waiting 28 seconds for next billing record
[2009/08/20 18:58:52.333] 160C TimerService.cpp:164 C=1:L=8:U=0 Entered handle_timeout.
[2009/08/20 18:58:52.333] 160C TimerService.cpp:167 C=1:L=8:U=0 Timer 05A70040 has timed out

Title: Re: GVP 7.6 VCS first prompt delay
Post by: CTIgem on August 21, 2009, 12:34:32 PM

Ok, I had to read fine print in the deployment guide.
With loop start, I had to use "BeforeAnswer".

Title: Re: GVP 7.6 VCS first prompt delay
Post by: GenesysNewbie on August 28, 2009, 04:02:43 AM

CTI GEM...


Can u please explain a little bit about ""loop start"" i donot kno that caractheristic.


i aprecite ANy help or tip ...

Title: Re: GVP 7.6 VCS first prompt delay
Post by: CTIgem on August 28, 2009, 12:30:31 PM

This will give you some basic ideas.

http://en.wikipedia.org/wiki/Loop_start

Title: Re: GVP 7.6 VCS first prompt delay
Post by: GenesysNewbie on August 29, 2009, 02:07:02 AM

CTI how u configure ur dialogic board?

r u using a jct board or dmv board???

Title: Re: GVP 7.6 VCS first prompt delay
Post by: CTIgem on September 03, 2009, 07:32:05 PM

DMV600BTEP is what I'm using.

Title: Re: GVP 7.6 VCS first prompt delay
Post by: GenesysNewbie on September 03, 2009, 07:37:48 PM

a ok, i have jct, and configuration in diferent.

thanks any way.