Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on August 19, 2009, 03:00:47 PM

Title: Getting an error 10 OCM
Post by: GenesysNewbie on August 19, 2009, 03:00:47 PM

Please guys i need a tip....

While trying to trigger an GVP Proactive Campaing i got a message:"OCS error 10" (i post an image) and asa result i can not start the campaign. tserver7,2 avaya ==== gvp 7.6  ===tdm

Can u give some clues/tips??? What should i revise....

Title: Re: Getting an error 10 OCM
Post by: cavagnaro on August 19, 2009, 04:30:01 PM

Have you added a Statserver to your campaign?

Title: Re: Getting an error 10 OCM
Post by: GenesysNewbie on August 20, 2009, 02:40:09 PM

hi cav, thanks for ur help...yes my configuration was ok, finally i solved teh issue.


PRoactive works only for ocs 7.5 or higher. but the way TSupport points i can work with ocs7.2! so i waste 3 days....incredible!

well, i managing a new issue now....new day, new issue.....wtf!!! lol


thanks 4 ur time.