Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony on January 01, 1970, 12:00:00 AM

Title: Nortel Link issues
Post by: Tony on January 01, 1970, 12:00:00 AM

Has anybody come accross issues with Tserver and Meridian Link on an Option 11?, receiving Time out errors. I am positive it is a setting in the switch but do not know which one.

Title: Nortel Link issues
Post by: Jeff on January 01, 1970, 12:00:00 AM

Tony,

there are quite a few timeout errors, so could you please tell me what timeout error are you talking about and when does it happen?
Does it happen when you place a call on a cdn? Or is it something that happens each time you place a request? What does TServer log say?

Title: Nortel Link issues
Post by: Tony on January 01, 1970, 12:00:00 AM

Jeff hope this helps


16:10:58.3350 [0] 6.1.001.23 send_to 0x00050002: message EventError
(No result command timed out)
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 335000
AttributeTimeinSecs 1013469058
AttributeThisDN '5101'
AttributeReferenceID 15
AttributeErrorCode 225
02/11/02 16:10:58.335 Trace prodcti01 TServer_Meridian GCTI04542 Message EventError sent to 444 ( regular DesktopToolkitX )
sent to 444 (DesktopToolkitX)
02/11/02 16:12:42.204 Trace prodcti01 TServer_Meridian GCTI04524 Client DesktopToolkitX disconnected

Title: Nortel Link issues
Post by: Tony on January 01, 1970, 12:00:00 AM

Jeff just found out the release on the link side is Rls 5b our telco is going to upgrade to Link 5C. Not sure if this will make a difference.

Title: Nortel Link issues
Post by: Donna Edwards on January 01, 1970, 12:00:00 AM

What version of SMLS are you currently running? We are running Option 81C with SMLS 4.0 and Genesys 6.1. We are having problems with calls default routing. What kind of symptoms are you having?