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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yahoo on August 19, 2009, 06:21:15 PM

Title: check extension logged in or not
Post by: yahoo on August 19, 2009, 06:21:15 PM

Hi all,

In routing strategy

Could you help me how to check for if agents extension, ACD positions are logged in or not
like SData['virtualAgentGroup@crcstatserverur.GA','StatAgentsTotal'] > 0 checks for if agents are logged in or not.


Thanks in advance

Title: Re: check extension logged in or not
Post by: René on August 20, 2009, 07:16:16 AM

Hi,

It should be possible to check if agent is logged/available on particular place using SData['...<place id>...@...<statserver>.AP','...<required stat>...'].

R.

Title: Re: check extension logged in or not
Post by: yahoo on August 20, 2009, 12:47:20 PM

Rene,

[quote]SData['...<place id>...@...<statserver>.AP','...<required stat>...'].[/quote]

above place id represents single place Id right? what if i want to check all agents extensions in the call center?

If I create a place in CME with allagents extensions and use it as a group to check will that work?

Thanks for the update

Title: Re: check extension logged in or not
Post by: René on August 21, 2009, 10:12:02 AM

Hi,

You can create group of places and use this object in SData function (SData['...<place group id>...@...<statserver>.GP','...<required stat>...']).

Just curious - why do you need to check all places?

R.