Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CCP Novice on August 20, 2009, 05:08:49 PM

Title: Agent not ready x number of minutes
Post by: CCP Novice on August 20, 2009, 05:08:49 PM

Does anyone know if or how I could add

if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
  Threshold.Result = true
end if

a timing element to this threshold - interested in seeing only those Not Ready for x number of seconds or minutes.  Does anyone know if this is possible? 

many Thanks

Title: Re: Agent not ready x number of minutes
Post by: René on August 21, 2009, 10:35:36 AM

Hi,

I think it's possible using "Threshold.ActionDelay". But it's quite long I worked with threshold for last time so I can't guarantee it will work...

[font=Courier New][i]if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
  Threshold.ActionDelay = 10  [b]<--- number of seconds[/b]
  Threshold.Result = true
end if[/i]
[/font]
R.

Title: Re: Agent not ready x number of minutes
Post by: mark on August 21, 2009, 01:32:53 PM

That is what we use René, so it should be ok.