Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: oratan on August 21, 2009, 01:37:52 AM

Title: I want to count about SV monitering time & number.
Post by: oratan on August 21, 2009, 01:37:52 AM

Hi, people,

I try to count about SV Monitering activity  on CCP.
I find a "CallObserved" callaction from StatServer Users Guide.

for example...
MainMask=CallObservedInbound,CallObservedOutbound,CallObservedInternal,CallObserverConsult,CallObservedUnknown

Agent1 ---CallInternal--- Agent2 <---EventMoniteringNextCalll--- SV

however, This statistics are counted on monitored Agent side.
I want to count a time and number about SV monitored.
Please Advice me! Thank you!

best regards,
oratan

Title: Re: I want to count about SV monitering time & number.
Post by: cavagnaro on August 21, 2009, 04:26:44 AM

Hum...question...what is SV?

Title: Re: I want to count about SV monitering time & number.
Post by: oratan on August 21, 2009, 04:44:32 AM

Hi, cavagnaro

> SV
I think Supervisor. infact, SV also Agents.

Title: Re: I want to count about SV monitering time & number.
Post by: cavagnaro on August 21, 2009, 08:11:49 PM

Oh! Which TServer are you using? Are you able to see those events on TServer logs?