Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 21, 2009, 05:04:05 PM

Title: DMA Reporting Templates
Post by: PFCCWA on August 21, 2009, 05:04:05 PM

Hello,

Do I need to create a new template/layout within DMA each time I want to apply a filter to a statistic?

For example, we have been using one specific template for a while but now wanted to apply new filters to the answered and abandoned statistics.  Can I just amend the existing template?

Thanks,

WA

Title: Re: DMA Reporting Templates
Post by: tony on August 24, 2009, 12:48:04 PM

AFAIK: v7.2.001.01... You should be able to de-activate the Report, update/modify/add stats/filters to it, then re-activate it....

T

Title: Re: DMA Reporting Templates
Post by: Prashanth Merugu on August 25, 2009, 12:12:59 PM

Hi

If you dont want to deactivate the Layout .you can stop all genesys Services for a while and add the filters to template and restart the services. it will start capturing the data.

Note: While adding/modifying the filter to existing template it will give to some Message box saying it may have affect on database.Do ignore that messsage and add the statistics or filters.I did it couple of times and it worked for me perfectly without any issues.

Regards
Prashanth Merugu