Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sandy1942 on August 22, 2009, 11:22:57 PM

Title: Invalid Conn Id
Post by: Sandy1942 on August 22, 2009, 11:22:57 PM

Please help!
Whenever the user is on a call and then the user needs to hold that call and transfer it but after the incoming icon in the task bar flashes, the user is trying hold the call and transfer but it does work.
Please suggest me some points to debug. This issue is random, this happens to only couple of users in prod and i am not sure what wrong and where to debug.

Title: Re: Invalid Conn Id
Post by: René on August 23, 2009, 08:16:45 AM

Hi Sandy,

Please do not open new post for the same issue!!! It definitely won't help you to receive some help faster...

R.