Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: damien on January 01, 1970, 12:00:00 AM
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My purpose is to manage agent's skills via an http browser. I was thinking of a web application solution with a servlet that connect to the genesys config server.
Fisrt of all , i began to test the JStarterApp included in the for java development.
Here's my problem:
trying to make a connection to the config server with the JStarterApp, which use genesys java API, I always got an error "connection failed".
On the other side, i try to connect to the config server with the win32 tool Configuration Manager(which use a cfgconfig.dll) with exactly the same parameters, and it works fine.
Has any one experiments the problem using the java api or the ActiveX(it seems to show the same problem too) ?
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Hello, Damien,
I tried for you have mentioned a bit earlier, and did not have any problems connect to config server. What does confserv log say?
Vic
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Thanks to your answer, i resolve the connection problem.
In fact, the JStarterApp, added as an applicationin the config server, was based on a Config Manager template in place of a Agent Desktop one.
This is resolved now.
My other problem is that, as i can see in the config server log file, the config server send messages to the client connected (i.e.JStarterApp) but JStarterApp seems not to receive these events.
JStarterApp should be advised of error and ready status cause it registered itself by the CfgInfoDesktopConfiguration object to be notified.
I was wondering if it should registered itself for certain event types.
At this moment, all that my log window show is 'Please Wait', as non one one of the callback functions are called.