Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jrowland on August 27, 2009, 08:53:31 PM

Title: T-Server for Avaya TSAPI Deployment
Post by: jrowland on August 27, 2009, 08:53:31 PM

Does anyone have any documentation on deploying the Genesys TSAPI T-server?

Title: Re: T-Server for Avaya TSAPI Deployment
Post by: René on August 28, 2009, 07:25:10 AM

Hi,

Documentation is available for download from Genesys Technical Support website.

R.

Title: Re: T-Server for Avaya TSAPI Deployment
Post by: Gert on August 28, 2009, 02:02:38 PM

If it's on the Avaya you can contact me as we have done two installs so far.

Title: Re: T-Server for Avaya TSAPI Deployment
Post by: lcarter on September 23, 2009, 05:19:08 PM

Do your agents log in using a softphone application, or do they log in using the hard phone? We're having issues with Genesys not receiving information from the hard phone. It doesn't appear to hit the CTI link, at all.  Thanks?

Title: Re: T-Server for Avaya TSAPI Deployment
Post by: BenTaylor on September 24, 2009, 09:07:56 AM

That's normal behaviour with Avaya.

You'll need to use query-agent-state on TServer.