Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rc1 on September 03, 2009, 04:07:21 PM
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I've had our dba look into stat server to see if there is any way to have the number of records left in a calling list. We find the "Estimated Time To Completion" but can't figure out a way just to show the number of records remaining to dial in the calling list. Was wondering if anyone has ever gotten that stat into a ccpulse view.
Right now the only way for me to tell our business users of how many remain is to open OCM and go to each calling list list; I really want to make this available on their ccpulse views.
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No impossible to get the information of what your required. The reason is simple Ocs retrieve some record into memory. This is the number of what CCPulse show you. Ex: you have 1500 calls, but OCS retreive only 50. Agent dialed 40. CCPulse will show 40 calls left.
The work-arround is to get report directly to the Outbound DB.
Thanks
JF
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Hi ,
Try this statistic,
[CampRecordsLeft]
Category=CurrentNumber
Description=Total Number of Records Left in Campaign and Calling List
MainMask=RecordsNotProcessed
Objects=CallingList, Campaign, Agent
Subject=CampaignAction
This stat should exclude those which were already retrieved in to memory.
e.
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Thanks for the tip; my dba is going to try to set that up.
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It worked! Awesome; thanks... I don't suppose you have a way to count what's been retreived???
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That is great news, never tested it before. But what do you mean with "to count what's been retrieved"?
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Yeah, it works, but take in account that it will not consider those that are in memory and neither those rescheduled.
About the Retrieved, no there is no way to look those in CCPulse.
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Yep, that is right Cav. The stat is about records not processed.
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Hi
has there been any progress in finding, the number of records that are in a "RETRIEVED" state??
Also......
I have sucessfully used.....
[CampRecordsLeft]
Category=CurrentNumber
Description=Total Number of Records Left in Campaign and Calling List
MainMask=RecordsNotProcessed
Objects=CallingList, Campaign, Agent
Subject=CampaignAction
To add Stale and General Error
BUT
I cannot figure out how to add Wrong Number or SIT Invalid Number......
Can anyone help please????
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.............Anyone out there????
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Take a look at statistics, provided by StatServer Outbound Java Extension.
For example, if you need a number of chains retrieved, StatType definition may look like that:
Category = JavaCategory
JavaSubCategory = OCCStatExtension.jar:CurrentNumberChainsRetrieved
Objects = CampaignGroup, CallingList, Campaign
Generally speaking, you could subscribe for them even without StatType definition (at least from CCPulse).
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Thanks, I have this StatType definition in Config Manager.
However not in CCPulse Templates wizard under Calling lists/Campaigns.
Can you suggest any reason why not??
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maybe you don't have StatServer Outbound Java Extensions correctly installed ? Check init stage of statserver in the logs - look for 'java' keyword. Important thing - Java can't be 1.6 version. Install 1.5.
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Brilliant installed Java 1.5 and now it appears, but.....
Now all my calling list are showing as '0' for in the ccpulse retrieved view I have set up.
Is there something i am doing wrong?? HELP.....
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You must have a connection between OCS and SS - indirect through Campaing Group settings or direct through connection between mentioned components.
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The RecordsNotProcessed is the value of the GSW_CAMPAIGN_COMPLETE attached data populated by CommDN.
The value of this statistic is taken from the value GSW_CAMPAIGN_COMPLETE User Data in CallCompleted Campaign Event (Stat Event 14).
GSW_CAMPAIGN_COMPLETE = Sum of results for each active list (see GSW_LIST_COMPLETE) + current number of all chains, physically located in memory buffers. Note that the current number of all chains in memory buffers is not necessarily the number of records with status Retrieved (for example server can be restarted and records still have status 'Retrieved', but not be physically located in Memory).
GSW_LIST_COMPLETE = all chains with Status 'Ready' and Type 'General' in the Calling List. Note that in 7.2 release, starting from 7.2.002.14 option record-count-use-timeframe is available to control whether results will be filtered by time_from/time_till boundaries. The option does not exist in 7.5 release and early 7.6 versions, where OCS does not filter this value by time_from/time_till boundaries. OCS 7.6.101.48 has this option re-introduced.
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RecordsNotProcessed gives the following
Records with type general and ready+general and retrieved+reschedulued and retrieved
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RecordsNotProcessed gives the following
number of chains with type general and status ready+general and status retrieved+ rescheduled with status retrieved