Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on September 07, 2009, 03:26:00 AM

Title: CCpulse stats
Post by: jingoi on September 07, 2009, 03:26:00 AM

hi
i want to montior cuurent agents login in ccpulse ...but there is no statistic defined ..i want to add in the report can any body tell me what is  "Category ","Main Mask","Objects","Subjects". should be defined
Thanks

Title: Re: CCpulse stats
Post by: Scottyjohn on September 07, 2009, 08:43:01 AM

Hi,
If you have an agent group in ccpulse, create a new template for agent group and in the current number section, just add all of the possible statuses in there, and a custom formula at the end adding them all up.  You then have a count of agents in each state, and a total logged in.

Hope this helps

Title: Re: CCpulse stats
Post by: tony on September 07, 2009, 12:19:10 PM

I'm not sure you can get a Status/State to display, rather than a measure of time in a particular state (since that is what CCPulse+ is primarily geared up to do...)

Similar to Scottyjohn, you could try:

[TotalLoginTime]
Category=TotalTime
MainMask=*, ~LoggedOut,~NotMonitored
Subject=AgentStatus
Objects=Agent, GroupAgents

This will show the length of time an Agent is Logged In...

Does this help?

Tony

Title: Re: CCpulse stats
Post by: jingoi on September 08, 2009, 02:40:21 AM

thanks
Tony this stat show total login time..actually i want to Current total agent login ...

Title: Re: CCpulse stats
Post by: victor on September 08, 2009, 03:44:21 AM

I am sorry, I am a bit confused. What do you want know? How many people are logged in at the same time?

Best regards,
Vic

Title: Re: CCpulse stats
Post by: jingoi on September 08, 2009, 05:24:35 AM

no prob ..yes how many agents currently login..

Title: Re: CCpulse stats
Post by: catanirex on September 08, 2009, 05:27:18 AM

Try this and use it on an agent group:

[CurrAgentsLoggedIn]
Category=CurrentNumber
MainMask=*, ~LoggedOut
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus

Title: Re: CCpulse stats
Post by: tony on September 08, 2009, 08:43:57 AM

Yep - what catanirex said... bravo! :)

Title: Re: CCpulse stats
Post by: jingoi on September 11, 2009, 03:40:20 AM

Thanks ..i have created this in Reporting Stat server in section tab..but when i create a new template still unable to see this stat ..i think i m also do something missing.is this add to somewhere else...?

Title: Re: CCpulse stats
Post by: tony on September 11, 2009, 05:24:16 AM

Hmmm... The stat is defined in the StatServer that your CCP connects to... but CCP is not displaying the stat...

When you create the template, which StatServer are you selecting?

Title: Re: CCpulse stats
Post by: jingoi on September 14, 2009, 06:16:41 PM

Stat Server Reporting...

Title: Re: CCpulse stats
Post by: tony on October 02, 2009, 09:35:57 AM

Whoops! I let this thread slide - sorry!

You should not need to restart your StatServer for the new Statistic to be available to CCPulse+ - but it wouldn't hurt to try restarting it (out of hours, of course!)

Remember that, when you open CCPulse+ as Admin, you can choose which StatServer to use, on which to base your (new) Template/Views - make sure you pick your Stat Server Reporting... :)

T