Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on September 07, 2009, 09:39:24 PM

Title: Script issues on GAD
Post by: cavagnaro on September 07, 2009, 09:39:24 PM

Hi guys,
I'm facing a problem on GAD. From time to time agents that have an email on screen get a message like:
[quote]
"A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"
[/quote]

Do you have any idea what it can be? I already applied the QoS on the network, however even on same network segment this problem happens. I tried on my laptop and same issue (1.60Ghz of uP and 2Gb of RAM).
I can't find anything on Genesys support website...
Any idea on how to track this issue or what can be happening?

Thanks

Title: Re: Script issues on GAD
Post by: catanirex on September 08, 2009, 05:23:51 AM

Have you tried with your Anti-virus shut off? Any difference?

I know that script scanning can cause problems...

Title: Re: Script issues on GAD
Post by: cavagnaro on September 08, 2009, 06:00:33 AM

Hum..nop, will ask customer to disable AV...
Thanks! Will update results.