Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jingoi on September 09, 2009, 08:06:42 AM

Title: Agent not login
Post by: jingoi on September 09, 2009, 08:06:42 AM

When i try to agent login error display "Selected user is disabled or please Check your Host and port settings for Genesys"
The user is already enable in CME also extension is defined

Title: Re: Agent not login
Post by: victor on September 09, 2009, 08:43:20 AM

Hi, Bob,

let's try with obvious:

are you using GAD or not?

Can you please:

1. post the part of T-Server log that gets RequestLoginAgent command and any events to it
2. Config Server log showing interaction between your Softphone and ConfigServer (if any)

Probably, it is something very silly and you have just overlooked it.
Best regards,
Vic

Title: Re: Agent not login
Post by: jingoi on September 10, 2009, 02:10:34 AM

NO we dont use GAD .
in TSERVER logs no agent login request comming from ADT.or any event
I have check TSERVER service is also running

Title: Re: Agent not login
Post by: cavagnaro on September 10, 2009, 02:48:55 AM

As Vic said, logs please. I can't imagine on how do you pretend us to help you if we can only guess.

Title: Re: Agent not login
Post by: bogdan on September 10, 2009, 09:15:56 PM

plug it :))))
sorry...my bad

try ping/telnet from client machine to server... may be helpfull in your case

Regards