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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lily on September 09, 2009, 01:43:33 PM

Title: Backup Dispenser on GVP
Post by: Lily on September 09, 2009, 01:43:33 PM

Hi all,

I'm deploying a GVP 7.6 environment and I have 2 machines with the dispenser. One of them is with EMPS and the other is with the IPCS.

In EMPS I configured like this:
[color=red]CFA:[/color]
[i]GVP Success URL:[/i] http://emps_machine:80/did_url_mappings/$did$.xml
[i]DID.xml in case of failures:[/i] http://ipcs_machine:80/did_url_mappings/$did$.xml
[i]URL for $did$.xml file: [/i]http://emps_machine:9810/did_url_mappings/GenericDid.xml

[color=red]PopGateway - IVR tab:[/color]
[i]Primary Did Mapper:[/i] http://emps_machine:80/did_url_mappings/GenericDid.xml
[i]Backup Did Mapper:[/i] http://ipcs_machine:80/did_url_mappings/GenericDid.xml

if I stop the IIS in the EMPS machine, I cannot get GVP to answer the call.. i.e. GVP doesn't see there is another machine with the dispenser from which it can get the did.xml file..

Can anyone tell me if the configuration I did is correct? Is there anything missing?

Thanks in advance,
Lilian