Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: shriramK on September 10, 2009, 12:26:32 PM

Title: GAD Issue
Post by: shriramK on September 10, 2009, 12:26:32 PM

Hi,
I am not able to login to GAD , It says "cannot login to medai chat". When i checked the interaction server logs it has the below error


07:23:51.529 Trc 26015 Received message 'RequestSubscribe' ('183') from client 'AASDesktop_Pri' - Proxy:4:748, message attributes:
attr_ref_id [int] = 7
attr_ps_topic_list [list, size (unpacked)=94] =
  '101@gcs_cacon_3412pl' [str] = "1"
attr_prxy_client_id [int] = 5
attr_extension [list, size (unpacked)=44] =

07:23:51.529 Trc 26019 Sending message 'EventAck' ('125') to client 'gcs_cacon_3412pl' - Agent application:5:748 through proxy 'AASDesktop_Pri' - Proxy:4:748, message attributes:
attr_ref_id [int] = 7
attr_prxy_client_id [int] = 5

07:23:51.560 Trc 26015 Received message 'RequestAddMedia' ('143') from client 'AASDesktop_Pri' - Proxy:4:748, message attributes:
attr_ref_id [int] = 8
attr_media_type_name [str] = "chat"
attr_prxy_client_id [int] = 5

07:23:51.560 Trc 23009 Unsupported media type 'chat' for tenant 'Resources' (id '101') specified in request 'RequestAddMedia' from client 5:748, reference id: 8
07:23:51.560 Trc 26019 Sending message 'EventError' ('126') to client 'gcs_cacon_3412pl' - Agent application:5:748 through proxy 'AASDesktop_Pri' - Proxy:4:748, message attributes:
attr_ref_id [int] = 8
attr_prxy_client_id [int] = 5
attr_error_code [int] = 18
attr_error_desc [str] = "Unsupported media type"


Kindly help me in resolving the issue.

Thanks

Title: Re: GAD Issue
Post by: tony on September 10, 2009, 01:20:30 PM

Hi,

To start at the beginning;

Are you usually able to use the Chat function in GAD..?

T

Title: Re: GAD Issue
Post by: shriramK on September 10, 2009, 02:43:56 PM

Yes Tony ....

Title: Re: GAD Issue
Post by: tony on September 10, 2009, 03:07:56 PM

Sorry - had to ask... :)

Try a v quick check of your Interaction Server (TServer);

Options>reporting-extensions>interactions = "enable:all"

?

Tony

Title: Re: GAD Issue
Post by: shriramK on September 10, 2009, 03:08:21 PM

Anyone pls temme a solution ..its a bit urgent....

Thanks

Title: Re: GAD Issue
Post by: shriramK on September 10, 2009, 03:09:35 PM

Tony,
      I checked . It is given as enable all only.....

Title: Re: GAD Issue
Post by: tony on September 10, 2009, 03:12:18 PM

If it is v urgent, please raise a Priority SR with Genesys - this board is full of part-time volunteers...

T

Title: Re: GAD Issue
Post by: YevgeniyP on September 11, 2009, 03:09:19 AM

based on message "Unsupported media type 'chat' for tenant 'Resources' (id '101')" I assume that media type chat is not configured in "Resources" tenant (case matter).
Additional question: Why do you use Resources tenant, any particular reason?