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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: edden_chen on September 14, 2009, 08:39:03 AM

Title: GVP 7.6 deployment
Post by: edden_chen on September 14, 2009, 08:39:03 AM

hi all,
   I used the GDT to deploy and install the GVP7.6 components  on Windows server 2003 ,but the service  WatchDog can not startup.
   Lab host (IPCS)
        Host 1
        Voice Platform Common
        EMPS
        Dispenser
        Bandwidth Manager
        Policy Manager
        IPCS
        Resource Manager
        IVR Server Client
        SIPSessionManager
    WatchDog can start up in safe mode. Help me, please!

Title: Re: GVP 7.6 deployment
Post by: René on September 14, 2009, 09:18:27 AM

Hi,

Post here log of Watchdog.

R.

Title: Re: GVP 7.6 deployment
Post by: edden_chen on September 14, 2009, 09:25:04 AM

HI Rene,
   The Popgateway and SipsessionManager server can not startup,WatachDog's log:

[2008/04/16 06:25:11.500] 111C <<< DebugLog Start, pid=4368, ModuleVersions=WatchDog.exe: 7.6.420.14;cnace54.dll: 5.4;CnInet.dll: 7.6.420.14;Logger.dll: 7.6.420.14;HuntListMgr.dll: 7.6.420.14;SSLEAY32.dll: ;LIBEAY32.dll: ;, Hostname=gvp, HostIP=192.168.80.188, maxsize=262144 >>>
[2008/04/16 06:25:11.500] 111C <<< Adding log flags >>> *:0x3
[2008/04/16 06:25:19.312] 111C SCAServer.cpp:120 C=77:L=1:U=0 SCALookupServer >> STANDALONE mode lookup.
[2008/04/16 06:25:19.312] 111C SCAServer.cpp:159 C=77:L=1:U=0 SCALookupServer >> LocalMode [1].
[2008/04/16 06:25:19.312] 111C SCAIniGen.cpp:2097 C=77:L=1:U=0 seedINI >> LocalMode [1], Source INI [C:\GVP\CN\config\gvp.ini].
[2008/04/16 06:25:19.640] 111C <<< DebugLog destructing >>>
[2008/04/16 06:25:19.640] 111C <<< DebugLog Start, pid=4368, ModuleVersions=WatchDog.exe: 7.6.420.14;cnace54.dll: 5.4;CnInet.dll: 7.6.420.14;Logger.dll: 7.6.420.14;HuntListMgr.dll: 7.6.420.14;SSLEAY32.dll: ;LIBEAY32.dll: ;WatchDogPS.dll: 7.6.420.14;, Hostname=gvp, HostIP=192.168.80.188, maxsize=262144 >>>
[2008/04/16 06:25:19.640] 111C <<< Adding log flags >>> *:0x3
[2008/04/16 06:25:36.796] 11A8 CWatchDog.cpp:2362 C=11:L=1:U=0 Failed to instantiate process [INI section = SIPSessionManager], [0x80004005]
[2008/04/16 06:26:20.000] 111C <<< DebugLog destructing >>>

Title: Re: GVP 7.6 deployment
Post by: edden_chen on September 16, 2009, 06:54:24 AM

Hi Rene,Help me!!!!
thanks

Title: Re: GVP 7.6 deployment
Post by: René on September 16, 2009, 07:59:12 AM

Hi,

Watchdog is unable to create instance of SIPSessionManager. Please check that configuration of that component is correct. Is there any log generated by that component available?

R.

Title: Re: GVP 7.6 deployment
Post by: CTIgem on September 16, 2009, 07:24:59 PM

Probably, we need to see gvp.ini as well.

Title: Re: GVP 7.6 deployment
Post by: edden_chen on September 17, 2009, 02:47:57 AM

;D hi All,

        I have  configured GVP success,thanks!!
       

Title: Re: GVP 7.6 deployment
Post by: ecki on September 17, 2009, 03:10:44 AM

So what was the issue?