Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dionysis on September 16, 2009, 07:15:54 AM

Title: SIP Server and Cancel Call
Post by: Dionysis on September 16, 2009, 07:15:54 AM

I am trying to find a way to reject calls using a URS strategy running on SIP Server.

On an Alcatel you can simply apply the Cancel Call treatment in your strategy and the Alcatel will reject the call.  This allows us to manipulate the routing within the Telco network using Genesys.

However CancelCall is not supported in SIP Server.  Is there a way to achieve the same result with SIP Server, or Network SIP Server? 

Title: Re: SIP Server and Cancel Call
Post by: René on September 16, 2009, 08:01:43 AM

Hi,

I think it's sufficient just to use "Exit" block. If that doesn't work use TRoute function and set "Route Type" to "RouteTypeReject".

R.

Title: Re: SIP Server and Cancel Call
Post by: Dionysis on September 16, 2009, 08:08:28 AM

I suspected the RouteTypeReject might work, I'll give it a go.

Title: Re: SIP Server and Cancel Call
Post by: vmeno000 on November 25, 2009, 01:34:10 AM

DO a ReleaseCall[] Function followed by the exit block on the strategy.

Title: Re: SIP Server and Cancel Call
Post by: Dionysis on November 27, 2009, 04:03:20 AM

[quote author=vmeno000 link=topic=4686.msg21981#msg21981 date=1259112850]
DO a ReleaseCall[] Function followed by the exit block on the strategy.
[/quote]

Unfortunately a ReleaseCall function will allow the call to be answered, and then release it.  Which means the routing in the Telco's network can't be used.  The customer will simply hear a busy tone.