Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rpablosm on September 16, 2009, 02:17:20 PM

Title: Agent Logout when Genesys Communication Server Switch over
Post by: rpablosm on September 16, 2009, 02:17:20 PM

Hello,

We have Siebel 8.0 with GPLUS 7.5.00.38 and we have one problem. When the primary Genesys Communication Server falls and the backup Server becomes primary, the agents logout automatically so they have to login manually with Siebel communications toolbar.

Anyone knows if it's possible to avoid the logout or force the login automatically when the service is recreated?

thanks a lot

Title: Re: Agent Logout when Genesys Communication Server Switch over
Post by: ecki on September 16, 2009, 02:24:51 PM

Hi, I do not know if this works, but try to setup your communication profile with attribute AutoLogout = false.

Cheers.