Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: t_swati on September 21, 2009, 02:33:31 PM

Title: Basics of ISCC
Post by: t_swati on September 21, 2009, 02:33:31 PM

Hi,

Im pretty new to Genesys..

Im trying to understand ISCC(I cud see it in Log file)..What is it exactly ?..It gets twice initialized..but why?

I cud see it in T-Server Options for Log..

Can any1 please tell me..else guide me which StudentGuide can help me..

Thnku.. :)

Title: Re: Basics of ISCC
Post by: cmcshane on September 21, 2009, 03:54:42 PM

ISCC ( Inter Server Call Control ) is used by t-servers in a multi-site environment to support call matching and data transfer. You'll find all the details you need in the 'Multi-Site Support' section of your t-server guide.

Title: Re: Basics of ISCC
Post by: swati on September 22, 2009, 10:18:16 AM

:D thnku...Ill go thru tat...

Title: Re: Basics of ISCC
Post by: Steve on September 22, 2009, 12:43:28 PM

Here is a drawing showing how it works.

I'm not sure where this came from, so if it's yours, thanks.

Title: Re: Basics of ISCC
Post by: René on September 22, 2009, 04:08:51 PM

Hi,

I would recommend you to download technical tutorial #39 "Understanding Inter Server Call Control (ISCC)" from Genesys Technical Support web site. It describes what ISCC is and how it works including snippets from T-Server log etc.

R.