Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lekie on September 21, 2009, 04:16:16 PM

Title: Cobrowsing
Post by: lekie on September 21, 2009, 04:16:16 PM

Hi All,

          I face a problem with cobrowsing 7.5, I have a web page that customer have to select the options to generate .csv file in order to download it but when customer click to download file then the web page has shown "Http Error 404". It seem like the download file is generated slower than the page for download is show up.

Have someone face the problem like this ? and how should i solve this problem or change some code in jsp???


Thanks you in advance,
cheers,
Lekie

Title: Re: Cobrowsing
Post by: René on September 22, 2009, 03:59:21 PM

Hi Lekie,

I would recommend you to check CoBrowse log. I'm not sure that described scenario (download of generated csv file) is supported by CoBrowse.

R.

Title: Re: Cobrowsing
Post by: lekie on September 30, 2009, 09:17:58 AM

Hi,

        I have tested it again It seem like cannot open new windows by using javascript I don't know where is in Cobrowsing app that should i config about support javascript command.

Thanks you in advance,
Cheers,
Lekie

Title: Re: Cobrowsing
Post by: René on September 30, 2009, 08:02:58 PM

Hi Lekie,

JavaScript is supported by Cobrowse but there are some limitations. You can find detailed information about what is/isn't supported by Cobrowse web client in "Hipbone Design Guidelines Synetry Cobrowse 3.5" document.

R.