Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Chris on January 01, 1970, 12:00:00 AM

Title: AgentGroupQue and Music Treatment
Post by: Chris on January 01, 1970, 12:00:00 AM

I have a problem with calls sitting in the distribution que. When there are no available agents the calls in the que are defaulted instead of been passed for music treatment.

The genesys version we have is 5.1

Any ideas guys.

Title: Re: AgentGroupQue and Music Treatment
Post by: manumariyappa on January 17, 2009, 11:42:25 AM

have a dummy phone set to handle the calls waiting in the queue