Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Miguel on September 23, 2009, 10:01:16 AM

Title: Hide agents for Virtual Group
Post by: Miguel on September 23, 2009, 10:01:16 AM
I need hide the agents  logged out vG in the object panel

I use this threshold

[i]if Threshold.StatValue = StatAction.SDNALoggedOut then
Threshold.Result = true
else
Threshold.Result = false
end if[/i]

and this action
[i]CCPulseNotifier.Hide[/i]

Whith this when I create a new agent in CME I need aplicate the action to the new agen.

I'd like make a thresold for aplicate a VG and a new agent automatic hide when I create a new agent.

Thank´s
Regards




Title: Re: Hide agents for Virtual Group
Post by: Scottyjohn on September 23, 2009, 10:59:46 AM
I dont think its possible to apply the threshold at the agent group level in the left hand CCpulse object pane.  Only on the right hand view pane, so there would be no way to avoid having to apply the threshold to the newly added objects.
Title: Re: Hide agents for Virtual Group
Post by: Miguel on September 23, 2009, 01:51:59 PM
Thanks

apply the threshold at agent in the left  hand CCPulse object panel is posible becase whith theese script I can. but only in agent I don't know make the same for Virtual group.

żIs posible?

Regards
Title: Re: Hide agents for Virtual Group
Post by: Scottyjohn on September 23, 2009, 02:40:32 PM
You are correct, you can apply the threshold on agents individually, but not by specifying it at the top line agent group