Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lotus de Bleu on January 01, 1970, 12:00:00 AM

Title: WFM 6.1.0023 WebServices
Post by: Lotus de Bleu on January 01, 1970, 12:00:00 AM

Hi;

In the "DECISION SUPPORT / VIEW INTRADAY SCHEDULE" page,
the actual status of the agents listed in the schedule are not
listed, current period line does not appear, and the thin box
at the right corner orangecolored - it must be green!

In CME, I have already checked out the configuration settings
of the applications ScheduleServer, WebServices, DataAggregator,
WorkforceManager, and WFMStatServer, respectively. By the book,
everything seems normal...

Please help me how to solve this itchy problem.

Cheers,

Ali.

Title: WFM 6.1.0023 WebServices
Post by: Vic on January 01, 1970, 12:00:00 AM

It sure sounds like DA settings are not there. How did you define it? Also, does the agent have a place defined in CME for it? And, I hate to say it, but employee id and agent id combination is sometimes really confusing. Do you have employee ids defined for all your agents? (I guess so, otherwise you would not have them in WFM, right? *) )

Vic

Title: WFM 6.1.0023 WebServices
Post by: LotusdeBlue on January 01, 1970, 12:00:00 AM

Selam (=Hi) Vic;

Answers of your questions:

1. DA settings are proper. Genesys Support has also checked out
the configuration files of DA and Stat Server WFM was using.
2. Yeah, every agent has a place and its own agent ID defined
in CME. (Employee ID = Agent ID)

Cheers,

Lotus.