Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: uho001 on October 05, 2009, 07:08:46 PM

Title: How to view GVP status in SCI?
Post by: uho001 on October 05, 2009, 07:08:46 PM

Hi all:
  i currently have GVP install and have an associated application created in CME, how ever through SCI i cannot view the status of GVP, not knowing it is either started or not. LCA is installed and running on GVP server, i can restart GVP through the application in SCI but i am not able to view GVPs status, "unknown" type error has been thrown in LCA log file.
  Some one please help
Thank you

Title: Re: How to view GVP status in SCI?
Post by: TheSailer on October 08, 2009, 07:52:23 AM

Hi

Which GVP version do you have?

Title: Re: How to view GVP status in SCI?
Post by: uho001 on October 08, 2009, 04:51:22 PM

Hi  i have GVP 7.6 installed. and CME is 7.6 any idea why it doesnt show the status?

Thank you

Title: Re: How to view GVP status in SCI?
Post by: TheSailer on October 08, 2009, 08:21:50 PM

We have GVP 7.2 and it works. See attachment i make some screenshots

Title: Re: How to view GVP status in SCI?
Post by: uho001 on October 08, 2009, 09:34:04 PM

For some reason i dont see an EXE file called CMEinterface in GVP 7.6 under cn/bin , but i will try the gvp one see if it works. one more thing what is the enviroment of your server?  is it windows or Unix? i am using unix.

Thank you for your reply