Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mark on October 07, 2009, 09:17:12 AM

Title: Creating new time profiles in DMA
Post by: mark on October 07, 2009, 09:17:12 AM

Now, this could possibly be one of those questions that should be asked prior to doing something......... *cough*


Creating a new time profile in DMA:

When creating a new time profile, is it normal that it would apply itself to all current active Layout_Templates?

Reason for asking (yes, I have caused a problem!) is that said active Layout_Templates are all set with 'CollectorDefault' but yesterday they seem to have collected the data for both CollectorDefault and the new time profile (making a mess of my daily reports!).

Any thoughts (even if its just 'idiot' after doing something stupid :p)?

Title: Re: Creating new time profiles in DMA
Post by: cavagnaro on October 07, 2009, 01:28:15 PM

Shouldn't unless you modified the CollectorDefault value, you can create as many TimeProfiles as you may need without affecting existing layouts. What does ODS logs tell about this change?

Title: Re: Creating new time profiles in DMA
Post by: mark on October 07, 2009, 04:12:13 PM

That was my thinking, good to have it confirmed though.
I've raised a call with our support company to see what they think could have caused it!